Privacy Policy for Pro Food Homemade

Effective Date: 1st January 2025

At Pro Food Homemade, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect the personal data of our users, customers, and visitors to our website.

By using our website, services, and products, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you visit our website, register for an account, purchase products, submit reviews, or engage with other features on our website:

  • Personal Identification Information: Full name, email address, home address, billing address, telephone number.
  • Account Information: User ID, password, and other details provided during registration.
  • Payment Information: Bank card details, billing address, and other necessary financial information required for transactions.
  • Usage Data: IP address, browser type, device information, and other technical details about your visit to our website (for example, the pages you visited, time spent, etc.).
  • Product Reviews and Form Submissions: Information you provide when leaving a product review or submitting forms on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To create and manage your account, process orders, fulfill purchases, and deliver products (cookbooks, kitchen utensils, recipes, etc.).
  • Communication: To send you order updates, receipts, newsletters, promotional offers, and other information related to your purchases or interests.
  • Improvement of Services: To improve our website, content, products, and services based on your feedback, usage patterns, and preferences.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance related to your account or purchases.
  • Marketing: To provide personalised recommendations and offers, including targeted advertising based on your preferences.
  • Reviews and Feedback: To display product reviews and feedback you submit.

3. How We Protect Your Information

We take the security of your personal information seriously and employ a range of security measures to protect it. This includes:

  • Data Encryption: We use secure connections (SSL/TLS) to protect the transmission of sensitive data such as payment details.
  • Access Control: Only authorized personnel have access to your personal information.
  • Regular Security Audits: We conduct regular security audits to identify and mitigate potential vulnerabilities.

Despite these measures, no data transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its safety.